Sears finally refunded my 900 bucks. Hoo-freaking-ray. I've got to hand it to Tony in the National Escalations department. The refund was processed onto my Visa the day after I spoke with him. Clearly he is a man who can make things happen.
Right now, my head is engaged in a hiring-firing process. One of my employees has been a squeaky wheel for a long time now, but she finally crossed the line from "worth the occasional hassle" to "OMG she's got to go". It's frustrating and sad when I realize that I have to terminate someone. It's very similar to the process one goes through when deciding to end a romantic relationship. I go through the stages of denial, anger, depression, etc. The whole shebang.
But. Once I make up my mind that someone has got to go, I don't waste time. I made the decision on Monday. I placed a help-wanted ad on Tuesday. I screened over 100 resumes on Wednesday. And on Thursday I called the best candidates and booked interviews for next week.
Honestly, I think my doomed employee may be losing touch with reality. When I hired her several years ago, she was sensitive. Now she's shading into "paranoid" and "psychotic". Once I accepted that view, I decided I'd better act quickly. You never know when someone with declining mental health is going to reach their breaking point.
For the record, I care about this woman, and still feel a great deal of affection for her. I've tried all the tricks that I know of to help her cope, and to help the team cope with her. I've told her directly, as gently as possible, that I felt she was becoming paranoid, and that she needed to use self-talk to counteract that. However, there is only so much I can do in my role as her employer. The situation is becoming worse day by day, with only minor quiet spells between the outbreaks of drama. I no longer have a choice. I am pretty bummed about that, but hey, c'est la vie, right?
Meanwhile, once I get into the hiring process, I do enjoy it. It's fun to meet a bunch of new people, and to know that my next team member is among them. If terminating someone is like a divorce, then interviews are first dates. There is more than one candidate in my resume pile for whom I have high hopes. We'll see how they do on the filing test.