Wednesday, May 5, 2010

Crap Update

The relocation of my workplace is scheduled for May 14th. As you all know, I've been working full tilt on the move and construction project for two months now. I was finally getting to see the light at the end of the tunnel. Count-down to moving day! Soon: over with, done, finito! I'll get my life back!

Then I got a call from All*stream, the phone company that provides our business lines. "Aw, shucks, I'm so sorry, but it seems that it will be impossible to move your phone lines over to the new location on May 14th. I'm not sure when we'll be able to do that. There's a facilities issue. It could take one week to resolve, or it could take two months."

Say what?

First of all, I placed my move order on April 9th, and they waited until May 4th to kindly inform me that we're screwed? Unacceptable. Not being able to even give a ballpark estimate of when it will be resolved? Double-unacceptable!!

They blamed B*ell. They said the lines belong to B*ell, All*stream just rents and resells them, and B*ell isn't cooperating. If we switch all our lines over to B*ell maybe we can get faster service?

Miraculously, my phone hardware sales guy had an internal contact at B*ell. After a lot of back and forth and time spent, the final verdict was that she couldn't help. She said that B*ell has service contracts with all its resellers and that it would be illegal for them to give preferential treatment to B*ell customers. She can't get the lines any faster. End of miracle.

Do you know how much havoc it would cause if we had to change our move date at this point? Not only have we made arrangements with professional stuff movers, copier movers, water cooler movers, mat provider movers, etc. , we have already informed 1200 clients of our move date. We don't have e-mail addresses for our clients. We have 1200 home phone numbers. This means that we may have to inform all those people that their next appointment location is still at our old place, and then half of them will show up at the new site anyway, and it'll be a huge disaster.

Next hope for a miracle is R*ogers business phone services. They may have some lines available to offer phone service to our new building, separate from the B*ell quasi-monopoly. We'll see. A very friendly sales rep called Annemarie is supposed to get back to me by 5pm tonight with an answer one way or the other. The suspense is killing me.

If we don't get our phone lines moved, then we have to postpone the whole relocation. For how long? Anyone's guess. The light at the end of the tunnel blinks out. Darkness. Despair. Doom.

If you're the praying type, you know what to do. (Please and thank you.)

10 comments:

Jameil said...

Ew. I really hope that gets straightened out.

whatigotsofar said...

Question: is your job easier or more difficult if the phone never rings?

Claire said...

Oh man, sweetie, that blows. Prayers and loves.

Cxx

LL Cool Joe said...

Now I'm waiting in anticipation for Annemarie's phone call too.

Sending prayers your way.

Jenski said...

That deserves a big 'ol WTF and lots of good vibes to be sent your way. How can they not know if they are one week or two months behind...really?

G said...

There's a phrase that would be appropriate to say right now, but not on this family oriented blog.

Best I can say is, "Holy busy signal Batman!"

You definitely don't want to reach out and touch someone with your particular phone service.

Warped Mind of Ron said...

Ummmm.... not sure what you can do now, but I know one thing. I would be searching for new phone service providers and inform them that if they don't know when they can give me service then they failed to uphold the contract. I'm sort of spiteful like that. I would most likely switch as soon as possible for the aggravation even if they get you service on time. Wishing you the best of luck.

DarcsFalcon said...

Oh my! That's bad! I bet I know one phone service company that's going to lose business soon!

How irresponsible and unprofessional of them. For sure I'll be praying for you - that you maintain your sanity too while this mess gets sorted out somehow.

Ily said...

I pray it works out. Hang in there, my friend!

San said...

Don't get me started on phone companies! They're far from my favorites.

But this story is worse than most. CURSES. My word verification is NONESS. Your phone company is full of that.